> ## Documentation Index
> Fetch the complete documentation index at: https://docs.playiruka.space/llms.txt
> Use this file to discover all available pages before exploring further.

# Redemption and Shipping

> Follow the physical redemption workflow from eligibility checks to delivery tracking.

Redemption lets a user request delivery of a vaulted physical item.

## Redemption Flow

1. User selects a vaulted item.
2. User requests shipment.
3. Iruka validates custody and shipping eligibility.
4. User confirms shipping details and fees.
5. Item moves to `Redeem queued`.
6. Operations team packs and ships the item.
7. Tracking information is attached to the item record.

## Shipping Requirements

Production shipping should track:

* Recipient name
* Shipping address
* Phone or contact email
* Shipping fee
* Carrier
* Tracking number
* Fulfillment status

## Status Model

| Status        | Meaning                              |
| ------------- | ------------------------------------ |
| Redeem queued | User requested shipment              |
| Preparing     | Item is being packed                 |
| Shipped       | Carrier has the item                 |
| Delivered     | Delivery confirmed                   |
| Failed        | Address, payment, or carrier problem |

## Important Rule

Items listed for sale should be delisted before shipment can be requested.